Citas bibligráficas
Paredes, X., Caballero, N. (2024). Implementation of an Agile Receivables Management Model Using Kanban to Reduce Delinquency Rates in Digital Transformation Consultancies [Universidad de Lima]. https://hdl.handle.net/20.500.12724/21267
Paredes, X., Caballero, N. Implementation of an Agile Receivables Management Model Using Kanban to Reduce Delinquency Rates in Digital Transformation Consultancies []. PE: Universidad de Lima; 2024. https://hdl.handle.net/20.500.12724/21267
@misc{renati/1440209,
title = "Implementation of an Agile Receivables Management Model Using Kanban to Reduce Delinquency Rates in Digital Transformation Consultancies",
author = "Caballero Carpio, Nicolas Mateo",
publisher = "Universidad de Lima",
year = "2024"
}
This research presents a diagnosis model and application of engineering tools that seek to streamline, improve and control collection management, precisely to address the improvement in the flow of money and reduce internal errors that weaken the relationship with the client. Within the diagnostic tools, the following were used: VSM, process analysis and mapping, process standardization (BPMN) and the renowned Kanban as a visual control and monitoring method. The main problem is identified in the collections area, the delinquency rate exceeds 59%, the average collection period is 54 days. On the other hand, credit notes must be issued to solve internal errors and use tools such as factoring so as not to harm the financial commitments assumed. With the help of the diagnosis carried out and attending to the management of human resources and betting on communication, it is possible to maintain order in the processes, achieve objective horizontal communication between the commercial, finance and operations areas, applying strategies such as commercial and financial policies that motivate the client to keep their sales documents up to date and at the same time generate a culture of responsibility regarding their commitments. The ratios support that the proposed model has a positive impact since the delinquency rate is reduced by 28% and the average collection period is 31 days.
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