Citas bibligráficas
Saavedra, M., (2018). Sistema de recaudación para la atención y control de ingresos del instituto de educación superior tecnológico público Abancay [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/3225
Saavedra, M., Sistema de recaudación para la atención y control de ingresos del instituto de educación superior tecnológico público Abancay [Tesis]. : Universidad Inca Garcilaso de la Vega; 2018. https://hdl.handle.net/20.500.11818/3225
@misc{renati/1412465,
title = "Sistema de recaudación para la atención y control de ingresos del instituto de educación superior tecnológico público Abancay",
author = "Saavedra Tapia, Moisés",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2018"
}
The Abancay Public Technological Higher Education Institute is a public entity that belongs to the Ministry of Education. The main problem that the entity suffers with respect to the collection process are: The registration of income, search of receipts and the elaboration of reports, are carried out manually with the help of tool of spreadsheets, this process generates inefficiency and discomfort among workers and students, customers of the entity. So the staff has to go to the file storage area to collect the information of copies of receipts, detail of payments made by the clients, which is reflected in the continuous complaints by the clients that adduce the administrative area , there are deficiencies in terms of attention time, report of unreliable income, constant loss of receipts, the information requested is not presented in a timely manner; As an entity, it does not have information that allows it to serve the client and plan the institutional activities.
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