Citas bibligráficas
Aliaga, C., (2018). Gestión y calidad de servicio del club deportivo camargo gym academy del distrito de Chorrillos – período 2017 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/3524
Aliaga, C., Gestión y calidad de servicio del club deportivo camargo gym academy del distrito de Chorrillos – período 2017 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2018. https://hdl.handle.net/20.500.11818/3524
@misc{renati/1411588,
title = "Gestión y calidad de servicio del club deportivo camargo gym academy del distrito de Chorrillos – período 2017",
author = "Aliaga Gonzales, Carlos",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2018"
}
The research is descriptive-correlational with a non-experimental design that sought to establish how the management influences the quality of service of the Camargo Gym Academy Sports Club of the Chorrillos District - Period 2017. The sample is probabilistic. A self-made survey was used as an evaluation instrument, which was applied to 80 men and women who comprise five companies in the Metropolitan Lima district. For variable 1, "Management", four indicators are taken into account: Planning, Organization, Management and Control and for variable 2, "Quality of Service", three indicators are taken into account: Loyalty, Technology and Customer Confidence. When correlating the data, the following results were found: there is a significant positive statistical correlation in the quality of service. Similarly, a significant positive correlation was found between management and quality of service.
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