Bibliographic citations
Pezo, R., (2014). Calidad de atención y satisfacción de los pacientes en el servicio de emergencia del Hospital de Vitarte - Minsa, período 2012-2013 [Tesis, Universidad Inca Garcilaso de la Vega]. https://hdl.handle.net/20.500.11818/371
Pezo, R., Calidad de atención y satisfacción de los pacientes en el servicio de emergencia del Hospital de Vitarte - Minsa, período 2012-2013 [Tesis]. : Universidad Inca Garcilaso de la Vega; 2014. https://hdl.handle.net/20.500.11818/371
@mastersthesis{renati/1410976,
title = "Calidad de atención y satisfacción de los pacientes en el servicio de emergencia del Hospital de Vitarte - Minsa, período 2012-2013",
author = "Pezo Pareja, Ruth Dionisia",
publisher = "Universidad Inca Garcilaso de la Vega",
year = "2014"
}
The research aimed to study the relationship of the quality of care with patient satisfaction emergency service Vitarte Hospital - Ministry of Health, 2012-2013. The type was the Applied Research, Level Design Description and correlational. The patient population was 300, the sample size according to the probability sampling totaled 168 people. The instrument used was the survey, which consisted of 51 questions with multiple choice answers, test reliability Cronbach's alpha resulted in the value of 0.879 (very high). The hypothesis testing was performed using the chi square test and Spearman correlation coefficient, which found a strong relationship between quality of care and patient satisfaction Emergency Service Hospital Vitarte - MINSA. A significant relationship between quality of care and patient satisfaction Emergency Service Hospital Vitarte was determined. The results suggest improving the quality of patient care, improving satisfaction thereof in the emergency service.
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