Citas bibligráficas
Guerrero, O., (2024). Implementación de la metodología 5’s para mejorar la calidad de servicio en la empresa automotriz Multimarca Korean Motors EIRL – Ica, 2024 [Universidad Privada Norbert Wiener]. https://hdl.handle.net/20.500.13053/12524
Guerrero, O., Implementación de la metodología 5’s para mejorar la calidad de servicio en la empresa automotriz Multimarca Korean Motors EIRL – Ica, 2024 []. PE: Universidad Privada Norbert Wiener; 2024. https://hdl.handle.net/20.500.13053/12524
@misc{renati/1378343,
title = "Implementación de la metodología 5’s para mejorar la calidad de servicio en la empresa automotriz Multimarca Korean Motors EIRL – Ica, 2024",
author = "Guerrero Jiménez, Omar Anthony",
publisher = "Universidad Privada Norbert Wiener",
year = "2024"
}
The research titled “Implementation of the 5S Methodology to Improve Service Quality at the Multimarca Korean Motors EIRL Automotive Company – Ica, 2024” aimed to demonstrate the implementation of Lean Manufacturing to enhance service quality at the Multimarca Korean Motors EIRL automotive company – Ica, 2024. The study was conducted using a quantitative, applied, and pre-experimental approach. The population and sample comprised 50 regular customers of the company. The method of data collection relied on direct observation, utilizing observation sheets as tools for recording information and a questionnaire to measure the service quality provided by the company. Data analysis was performed using Excel and SPSS, which yielded favourable results regarding the implementation of the 5S Methodology. Consequently, it was concluded that previously, 64% of customers considered the service to be of low quality; after applying the 5S, none rated it at that level, and 78% rated it as high. Statistical analyses confirmed these results with a significance level of 0.000, clearly demonstrating that the 5S had a positive impact on the perception of service quality.
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