Citas bibligráficas
Tello, A., (2022). Informe Jurídico respecto a la Resolución N° 435-2016/SPCINDECOPI [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/22925
Tello, A., Informe Jurídico respecto a la Resolución N° 435-2016/SPCINDECOPI []. PE: Pontificia Universidad Católica del Perú; 2022. http://hdl.handle.net/20.500.12404/22925
@misc{renati/13635,
title = "Informe Jurídico respecto a la Resolución N° 435-2016/SPCINDECOPI",
author = "Tello Arias, Angie Stefany",
publisher = "Pontificia Universidad Católica del Perú",
year = "2022"
}
In the market, there are suppliers that offer different services such as products, who have the obligation to provide consumers with all the information that is considered relevant to the product offered, in order for that consumer, based on their own interests, make an informed consumer decision. However, in the case of travel agencies, a controversy arises about the scope of this information duty with respect to what should be considered as relevant information. As evidence of this, Resolution N° 435-2016/SPC-INDECOPI concluded that it was not the obligation of Viajes Falabella S.A.C., which acted as a retail travel agency, to remit to the consumer in a timely manner how much was the total cost of the penalties caused by rescheduling the air tickets and the contracted tour. In this sense, this legal report has the objective of demonstrate that based on the sectoral regulations, both national and supranational, that exist in our legal system on the air transport service, the penalties for rescheduling do constitute relevant information that should have been sent to the consumer in a timely manner, since that information influences the creation of the consumer relationship.
IMPORTANTE
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