Citas bibligráficas
Aguilar, A., (2024). Calidad de atención obstétrica en pacientes hospitalizadas en el servicio de Obstetricia del hospital Belén de Trujillo [Tesis, Universidad Privada Antenor Orrego]. https://hdl.handle.net/20.500.12759/22851
Aguilar, A., Calidad de atención obstétrica en pacientes hospitalizadas en el servicio de Obstetricia del hospital Belén de Trujillo [Tesis]. PE: Universidad Privada Antenor Orrego; 2024. https://hdl.handle.net/20.500.12759/22851
@misc{renati/1339387,
title = "Calidad de atención obstétrica en pacientes hospitalizadas en el servicio de Obstetricia del hospital Belén de Trujillo",
author = "Aguilar Calderón, Armando",
publisher = "Universidad Privada Antenor Orrego",
year = "2024"
}
Objective: To determine the quality of obstetric care in hospitalized patients at Hospital Belén de Trujillo. Materials and Methods: This study employs a single-case design, where patients hospitalized in the Obstetrics service at Hospital Belén de Trujillo during the October – November 2023 period, meeting the inclusion criteria, were evaluated, totaling 276 patients. The SERVQUAL questionnaire was administered to each patient through interviews, structured with questions about expectations and perceptions from the patient's perspective. Results: 96.38% of patients attending Belén de Trujillo Hospital expect quality care; at discharge, 65.22% perceived the received care as of good quality. Based on this, the MINSA user satisfaction application reported a satisfaction rate of 68.63% regarding the quality of care provided in the Obstetrics Hospitalization service. The highest level of satisfaction was found in the Safety dimension with 76.6%, while the Tangible aspects dimension presented the lowest satisfaction level at 61.3%. Conclusion: There is good quality obstetric care for hospitalized patients at Hospital Belén de Trujillo during the October – November 2023 period, with a satisfaction rate of 68.63%, exceeding the national average for MINSA hospitals
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