Citas bibligráficas
Mendoza, D., Villalta, M. (2025). Propuesta para mejorar el nivel de servicio del almacén de la Empresa Illari Café-Bar en el año 2024 [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/684012
Mendoza, D., Villalta, M. Propuesta para mejorar el nivel de servicio del almacén de la Empresa Illari Café-Bar en el año 2024 [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/684012
@misc{renati/1301012,
title = "Propuesta para mejorar el nivel de servicio del almacén de la Empresa Illari Café-Bar en el año 2024",
author = "Villalta Abate, Marco Antonio",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
This paper analyses strategies to optimise inventory management at Illari Café-Bar, a business affected by supply and efficiency problems. Deficiencies include delays in order preparation, rejected orders due to lack of supplies, unscheduled purchases and wastage of supplies, which negatively impact customer experience, sales, customer loyalty and retention. To address these issues, three tools are evaluated: the Lean 5S method, Just in Time (JIT) and the ABC method. The Lean 5S method proposes to organise and standardise processes to reduce waste and optimise the use of space, improving response times. JIT focuses on keeping inventories to a minimum and ensuring on-time deliveries, reducing operating costs and guaranteeing freshness. The ABC method classifies products according to their value and rotation, prioritising critical inputs, facilitating decision-making and improving profitability. After a comparative analysis, the ABC method is selected as the most efficient solution. This model prioritises key inputs, minimises stock-outs and optimises resources, resulting in improved operational efficiency and customer satisfaction. The implementation of these strategies not only addresses current inefficiencies, but also establishes a solid foundation for Illari Café Bar's sustainable growth.
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