Citas bibligráficas
Sirlopu, F., Huaman, P. (2025). Estandarización de procesos en la gestión de proveedores para la unidad de transporte Comex de un operador logístico [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/684006
Sirlopu, F., Huaman, P. Estandarización de procesos en la gestión de proveedores para la unidad de transporte Comex de un operador logístico [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/684006
@misc{renati/1300974,
title = "Estandarización de procesos en la gestión de proveedores para la unidad de transporte Comex de un operador logístico",
author = "Huaman Cayotopa, Patricia Fiorella",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
This study focuses on the difficulties faced by a logistics operator when outsourcing cargo transportation providers to fulfill the services required by the client. Problems were identified within the transportation area such as supplier desertion, which affects the capacity to meet operational demand and inefficiency in service quality. This is due to the high staff turnover during the first six months of 2024 in critical areas such as fleet management, purchasing, settlements, document management and payment to suppliers. Consecutively, other causes that negatively influence logistics efficiency are outdated documentation and the lack of standardization in internal processes that generate delays in the approval and settlement processes. For this reason, a qualitative descriptive approach was used to apply the PDCA (Plan, Do, Check and Act) methodology in supplier management, which aims to improve existing processes and reduce reprocessing times. through the elimination of obsolete documents required for the entry of new suppliers for the sustainability of solid long-term relationships with strategic partners.
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