Citas bibligráficas
Diaz, C., Velasquez, M. (2024). Optimización de procesos de la cadena de mando de CCC SAC [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683837
Diaz, C., Velasquez, M. Optimización de procesos de la cadena de mando de CCC SAC [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683837
@misc{renati/1300877,
title = "Optimización de procesos de la cadena de mando de CCC SAC",
author = "Velasquez Bejar, Milagros Guadalupe",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
This work of professional sufficiency addresses the issues present within the organization Capacidad-Creatividad-Cumplimiento S.A.C. (CCC), a Peruvian company in the "Other services" sector focused on business-to-business (B2B) services. A comprehensive diagnosis of the current situation of the company was conducted, both externally and internally, using tools such as the EFE and IFE matrices, the value chain, and SWOT analysis. As a result, the need to optimize management within the chain of command was identified to better align the company with its strategic objectives. Based on these findings, alternatives are proposed to improve operational efficiency, including client diversification and strengthening commercial relationships. It is concluded that implementing a strategic framework to optimize resources is the most recommended option to enhance productivity and competitiveness in the market. This optimization model, designed to adapt to the needs and particularities of CCC, lays the foundation for an organizational culture focused on growth, innovation, and competitiveness in the service sector.
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