Citas bibligráficas
Ollero, S., Alejos, E. (2025). Diseño de la oferta de servicios tercerizados a empresas del sector minero [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683852
Ollero, S., Alejos, E. Diseño de la oferta de servicios tercerizados a empresas del sector minero [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2025. http://hdl.handle.net/10757/683852
@misc{renati/1300871,
title = "Diseño de la oferta de servicios tercerizados a empresas del sector minero",
author = "Alejos Quispe, Erick Daniel",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2025"
}
The present study consists of the “Design of the offer of outsourced services to companies in the mining sector”. The problematic situation is the poor design of the outsourced services offered by the company Sostemin, of which two main causes are identified. First, the poor design of the operating, maintenance and salary cost structure. Second, the absence of an area specialized in commercial management. Consequently, the poor design affects profitability, since all excess expenses not contemplated in the initial contract are assumed by Sostemin. Likewise, it influences worker turnover due to the lack of economic conditions (outdated salaries). The objective is to support the Administration Management of the need to improve labor contracts due to their impact on profitability. The matrix of advantages and disadvantages was used to choose the alternative solution, which consists of improving the structure of business contracts that allows for a more accurate projection of expenses, optimizing operations and adapting the offer to the needs of the customer. customer. Finally, it is concluded that the benefits impact on different aspects. The economic one, by reducing the gap of unforeseen expenses, avoids the early termination of contracts and the creation of related services. Consequently, greater profitability. The social, by reducing personnel turnover, improves the image of Social Responsibility. Finally, the environment, due to the opportunity to optimize processes that contribute to the reduction of environmental impact.
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