Citas bibligráficas
Castillo, S., Aviles, V. (2024). Reducción de tiempos en el proceso de selección de personal mediante la aplicación de herramientas Lean Service Workflow en una empresa de intermediación laboral [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683715
Castillo, S., Aviles, V. Reducción de tiempos en el proceso de selección de personal mediante la aplicación de herramientas Lean Service Workflow en una empresa de intermediación laboral [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683715
@misc{renati/1300753,
title = "Reducción de tiempos en el proceso de selección de personal mediante la aplicación de herramientas Lean Service Workflow en una empresa de intermediación laboral",
author = "Aviles Haro, Veronica Karla",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The personnel selection process in a labor intermediation company was optimized through the application of Lean Service tools such as Value Stream Mapping (VSM), Kanban, and Takt Time. The selection process, which initially took between 45 and 60 days, was reduced to 31 days, representing a significant improvement in operational efficiency. VSM helped identify bottlenecks in the reception and filtering of CVs, streamlining the pre-selection phase. The implementation of Kanban facilitated the management and visualization of the interview and evaluation process, reducing waiting times between phases. Takt Time allowed for alignment between the pace of the selection phases and the hiring demand, eliminating idle times and improving the use of available resources. As a result, internal client satisfaction increased, delays were significantly reduced, and trust in the human resources team improved. Additionally, the reduction in hiring times helped the company avoid economic penalties associated with the lack of timely personnel, thereby improving its financial and operational performance.
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