Citas bibligráficas
Condo, S., Hidalgo, J. (2024). Propuesta de mejora en la eficiencia operativa de empresa del sector logístico en Lima [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683659
Condo, S., Hidalgo, J. Propuesta de mejora en la eficiencia operativa de empresa del sector logístico en Lima [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683659
@misc{renati/1300704,
title = "Propuesta de mejora en la eficiencia operativa de empresa del sector logístico en Lima",
author = "Hidalgo Calderon, Javier Eduardo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
In the constant competitiveness within the logistics industry in Peru, it is of utmost importance to have an efficient administrative and operational management in order to manage and take advantage of opportunities, as well as to face existing threats that may arise over time. For this reason, this work focuses on analyzing the operational complications linked to the management of processes for handling incoming merchandise from a company in the sector. It was determined that this process is affected by the lack of standardization in the required activities, the existence of continuous manual activities, limited support among collaborators and the absence of a work area equipped for a continuous flow, which generates non-compliance evidenced in audits by clients and exposes the company to improve its competitiveness. To overcome these challenges, a layout redesign for the entrance area was proposed as an improvement alternative, which involves standardizing the processes for three clients with similar workflows. Continuous improvement tools were also used to draw up an implementation plan and a weighting matrix was used to select the best solution. Through this improvement, the KPI target “Dock to Stock” established with customers was achieved, which indicates that 97% of the units received must be stored within the contractually agreed period. In addition, it allowed for the establishment of efficient operational management that contributes to the company's success.
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