Bibliographic citations
Marin, D., Espinoza, J. (2024). Assessment de nivel de madurez basado en COBIT 2019 e ITCMF para una empresa del sector retail [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683585
Marin, D., Espinoza, J. Assessment de nivel de madurez basado en COBIT 2019 e ITCMF para una empresa del sector retail [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683585
@misc{renati/1300672,
title = "Assessment de nivel de madurez basado en COBIT 2019 e ITCMF para una empresa del sector retail",
author = "Espinoza Quiñones, Jose Abelardo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The alignment between information technology (IT) management and the main organizational objectives is currently a priority for companies, particularly the organization worked in this project lacked a systematic evaluation of its processes, which generated operational inefficiencies and difficulty prioritizing improvements. In the present project, the maturity level of the IT procedures of a company in the retail sector was identified using the COBIT 2019 and ITCMF (IT Capability Maturity Framework) frame of reference. The proposal allowed determining the effectiveness of the IT processes and the entity's ability to improve within the dynamic and competitive environment. COBIT 2019 provides a comprehensive perspective for governance and technology management, while ITCMF provides a structured model for assessing and improving process capabilities. The correct application of a maturity level assessment in various companies of the sector revealed that, on average, the entities have an intermediate level of maturity of their processes and that the areas with the greatest challenges coincide with risk management and an alignment between business objectives and IT strategies. Our project identified the gaps in the management, impacting on the effective improvement of procedures, with this a continuous improvement plan was developed that included specific suggestions to evaluate the procedures, in order to increase the maturity levels. The implementation of the recommendations allowed the company to adapt to changes in the market and increase its competitiveness.
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