Bibliographic citations
Ramos, A., Rojas, J. (2024). Dashboard para el seguimiento de agendamientos de citas médicas en una empresa de servicios de salud [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/683591
Ramos, A., Rojas, J. Dashboard para el seguimiento de agendamientos de citas médicas en una empresa de servicios de salud [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/683591
@misc{renati/1300634,
title = "Dashboard para el seguimiento de agendamientos de citas médicas en una empresa de servicios de salud",
author = "Rojas Espejo, Joseph Roxent",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
In Perú, the health care organizations had encountered high waiting time scenarios for their patients that requires a medical attention, that led them to manage technological tools to optimize the services provided, because regarding manual processes, this could lead to bias and delays that could impact negatively to the health of the patients. This project addresses the limitations of traceability in the scheduling of medical appointments process at an enterprise of health services in Perú. This issue arose from the diversity of communication channels and the transition to a new web platform, which did not offer updated figures on scheduling, making it difficult to administer medical services and make decisions. With the proposal of the creation of a dashboard for tracking medical appointment scheduling, the goal was to improve the process by allowing traceability of the number of appointments generated, broken down by location, scheduling channels, and the web platforms used for this management. This would enable efficient resource management to ensure quality in the health care of patients. By implementing the dashboard, the management of the medical appointments was optimized, improving the decision-making by the top management with clear information and updated in real time; this information was accessed by a unique portal that had a consolidated display of visualizations and indicators that support decision-making.
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