Citas bibligráficas
Haro, L., Gutierrez, A. (2024). Implementación de una herramienta que mejore los tiempos de entrega de los pedidos en la empresa Rosen Perú S.A. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/675636
Haro, L., Gutierrez, A. Implementación de una herramienta que mejore los tiempos de entrega de los pedidos en la empresa Rosen Perú S.A. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/675636
@misc{renati/1299168,
title = "Implementación de una herramienta que mejore los tiempos de entrega de los pedidos en la empresa Rosen Perú S.A.",
author = "Gutierrez Vasquez, Alejandra Antonia",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The work entitled implementation of tool that improves order delivery times in the company Rosen Perú S.A., has been developed with the objective of optimizing the management of the dispatch area and raising the level of service provided, ensuring compliance with deliveries. on the dates agreed to clients. Taking as reference the data of the shipments made in the last three years, the reasons for non-delivery of orders on the dates agreed to the clients are reviewed, to understand the origin of the problems and thus define the guidelines. and adequate processes to achieve the expected results, which is why the implementation of technological solutions that are in line with modernization and innovation in recent years is proposed. Delayed deliveries affect customer satisfaction and generate additional costs for the company due to reprocessing. Through the analysis carried out, it is determined that the company has strengths such as strong brand positioning, an extensive network of stores, access to financing and strategic alliances. However, it also faces challenges such as dependence on transportation providers and the need to propose improvements in dispatch processes with technological solutions. The work suggests that the implementation of advanced technologies and the optimization of logistics processes can contribute to overcoming these challenges and improving operational efficiency. For this reason, a proposal is presented to improve the planning of order delivery times, focused on the implementation of a tracking system, which allows the tracking of orders in real time, since with this tool the Customer will be able to view the status of their order on the Rosen Perú S.A website. This improvement will not only increase customer satisfaction, but will also strengthen the company's competitive position in the Peruvian market.
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