Citas bibligráficas
Arrue, M., Asmat, C. (2023). Estrategia de mejora del proceso de minimizar el riesgo cambiario: Créditos Hipotecarios en dólares del Banco Líder. [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/672000
Arrue, M., Asmat, C. Estrategia de mejora del proceso de minimizar el riesgo cambiario: Créditos Hipotecarios en dólares del Banco Líder. [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/672000
@misc{renati/1297286,
title = "Estrategia de mejora del proceso de minimizar el riesgo cambiario: Créditos Hipotecarios en dólares del Banco Líder.",
author = "Asmat Cuno, Carlos Eduardo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The problematic situation of the leading bank arises due to a flow of inadequate processes in the disbursement of mortgage loans in dollars, causing exchange loss due to unprocessed tickets on the distribution table. The solution to the problem is based on the theory of Sujová, Simanová and Marcineková, 2019; investigates and presents the case for process reengineering, positively impacting the financial situation. There are 3 alternative solutions which are: Alternative 1: Project to redesign the process flow of the disbursement of mortgage loans in dollars of the leading bank through continuous improvement (Deming). Solution: continuous improvement methodology, the Deming cycle (PDCA). Alternative 2: Project to improve communication of the areas involved for the disbursement of mortgage loans through digital technologies. Solution: Communications strategies and how they influence the competitiveness of organizations. Alternative 3: Project to Control the Flow of mortgage loan disbursements in dollars from the leading bank, through a KPIS system. Solution: Balance Score Card, strategy design and control through indicators (KPIS). The best alternative is the solution proposal that is based on the redesign of processes and redefinition of the management KPIs.
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