Bibliographic citations
Guerra, S., Gonzales, K. (2023). Optimización de tiempos en el flujo de gestión de accesos a los servicios de TI en una entidad del Estado - 2023 [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671164
Guerra, S., Gonzales, K. Optimización de tiempos en el flujo de gestión de accesos a los servicios de TI en una entidad del Estado - 2023 [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671164
@misc{renati/1296495,
title = "Optimización de tiempos en el flujo de gestión de accesos a los servicios de TI en una entidad del Estado - 2023",
author = "Gonzales Quijandria, Karina Milagros",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The objective of this work is to analyze the flow of access management to IT services in a State entity (OSINFOR). The approach is qualitative, based on interviews with IT specialists focused on a case study, the literature is reviewed and the entity's information is collected. Three alternatives are presented to improve the research problem: ¿What is the access management flow to IT services in OSINFOR? The first alternative focuses on reducing the basic activities of user creation to a single agent, the second consists of the implementation of a system for creating access as a check list and the third consists of the automation of registration processes. approval and review of access. It was concluded that the first proposal allows to significantly optimize service time by concentrating all activities in a single help desk agent in order to be responsible for the creation of accesses, improving operational efficiency in the workflow, reducing response times and user satisfaction. It was also determined that the chosen alternative is viable and feasible for the implementation of the solution, since the institution has the economic, technological and human resources to put it into practice.
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