Citas bibligráficas
Alvarado, A., Zevallos, M. (2023). Mejora de procesos en el área de logística de la empresa de rubro de servicio de Alimentación Institucional [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670694
Alvarado, A., Zevallos, M. Mejora de procesos en el área de logística de la empresa de rubro de servicio de Alimentación Institucional [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670694
@misc{renati/1296078,
title = "Mejora de procesos en el área de logística de la empresa de rubro de servicio de Alimentación Institucional",
author = "Zevallos Curo, Milagros Pilar",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
This research work presents the situation that the company in the Institutional Food service sector has been presenting, among the main problems, inadequate management in the logistics area stands out. These problems have significantly impacted the image of the company, including its customers. The information was obtained through interviews with three different areas (Administrative Manager, Logistics Manager and Contract Manager). In the interview with the logistics manager, he revealed that there is inadequate management in processes and customer service. As a solution to this problem, three alternatives are proposed, the most appropriate being the implementation of the Reverse and Green Logistics model. The viability and feasibility of this model has been analyzed, which is aligned with the organization's objectives, to generate a positive impact and improvement in customer service. It is expected that the implementation of this proposed solution will contribute economically, with the recovery of value from recycled materials and contribute to the environment.
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