Citas bibligráficas
Ruiz, G., Gutierrez, R. (2023). Mejora en los Procesos del Área de Gestión de la Empresa Evolutions Solutions [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/670508
Ruiz, G., Gutierrez, R. Mejora en los Procesos del Área de Gestión de la Empresa Evolutions Solutions [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/670508
@misc{renati/1295982,
title = "Mejora en los Procesos del Área de Gestión de la Empresa Evolutions Solutions",
author = "Gutierrez Correa, Roy Smit",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Many organizations oriented towards technological development and innovation are constantly updating their service systems and processes, with the constant need to streamline and innovate their processes. Consequently, the needs to be covered in this sector are increasing, which is why companies aim to be efficient in the use of their resources and thus only focus on the main line of their business. The objective of this work is to know the various reasons why reprocessing and delays in care occur in areas such as operations, commercial, as well as other support areas. For this reason, it is evaluated from the moment in which incidents arise from an observation or claim by a client or when a possible omission is identified in the internal processes of the company Evolutions Solutions. After this analysis, possible improvements in the care processes will be proposed, which basically consist of building mechanisms that allow the functions of all collaborators to be aligned. Likewise, awareness must be raised and the importance of compliance must be raised in the attention of all the processes that the company has. In this way, negative impacts, whether economic or reputational, will be eliminated due to the poor control that is currently carried out in the attention of incidents and complaints. Finally, the conclusions described in this research work constitute an important starting point in order to achieve the professionalization of the company and its sustainability over time.
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