Citas bibligráficas
Arias, M., Rayme, R. (2021). La influencia del comercio electrónico en el desempeño logístico de las empresas Courier internacionales en el territorio peruano durante los años 2016 al 2020 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/657780
Arias, M., Rayme, R. La influencia del comercio electrónico en el desempeño logístico de las empresas Courier internacionales en el territorio peruano durante los años 2016 al 2020 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2021. http://hdl.handle.net/10757/657780
@misc{renati/1290883,
title = "La influencia del comercio electrónico en el desempeño logístico de las empresas Courier internacionales en el territorio peruano durante los años 2016 al 2020",
author = "Rayme Ferrel , Rosa Melinda",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2021"
}
The main objective of this research work is to determine the influence of e-commerce on the logistics performance of international courier companies in the Peruvian territory during the years 2016 to 2020. E-commerce currently represents great potential for the Peruvian economy, as it is gaining greater market share, providing benefits to various sectors, including the Courier sector. To analyze the influence of e-commerce on the logistics performance of Courier companies, a quantitative investigation was carried out. The tool that allowed the analysis to be carried out was the survey, based on a questionnaire made to 30 employees belonging to 11 international companies in the Peruvian courier sector. The data was processed through the IBM SPSS Statistics, which allowed to validate the reliability of the instrument with the Cronbach alpha coefficient, as well as to contrast the correlation of the hypotheses with the rho Spearman coefficient. In this way, it was confirmed that e-commerce, through its dimensions of personalization and density of information, has a positive influence on the logistics performance of international courier companies. Based on the results obtained, this research is considered an important source for future research.
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