Citas bibligráficas
Chonate, J., Ramírez, L. (2020). Modelo de Gestión de Servicio de Mantenimiento basado en Vehicle Routing Problem y Estudio de Tiempos para Reducir el Lead Time en una Empresa de Mantenimiento de Cajeros Automáticos [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/654631
Chonate, J., Ramírez, L. Modelo de Gestión de Servicio de Mantenimiento basado en Vehicle Routing Problem y Estudio de Tiempos para Reducir el Lead Time en una Empresa de Mantenimiento de Cajeros Automáticos [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2020. http://hdl.handle.net/10757/654631
@misc{renati/1289031,
title = "Modelo de Gestión de Servicio de Mantenimiento basado en Vehicle Routing Problem y Estudio de Tiempos para Reducir el Lead Time en una Empresa de Mantenimiento de Cajeros Automáticos",
author = "Ramírez Vega, Lincoln Thomas",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2020"
}
The maintenance service sector shows continuous growth since the incorporation of machines for the development of operations. In Peru, this sector has a slow growth, despite this, some maintenance companies have found opportunities in little-explored niches, such as maintenance of ATMs. However, the type of service they provide does not meet certain essential aspects to satisfy the demand, due to the excess time in the service and arrival at the wrong time for the service. That is why the main objective of the project is to reduce the lead time for compliance with the annual schedule, since there is a 33.44% loss of the maintenance service billing in 2019. For this reason, a Maintenance service management model that includes the route assignment for the vehicle's routing problem using the standard Euclidean distance and the laization of processes through the study of times that will be validated through the simulation of the Arena software. Likewise, an economic cash flow is analyzed from which a performance index (RBC) of S /. 2.31. Finally, it has been possible to reduce lead time and meet the maintenance schedule.
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