Bibliographic citations
Alva, Y., Chávez, J. (2019). Inteligencia emocional y desempeño laboral de los trabajadores en las empresas del Sector Rotal en el 2019 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/635413
Alva, Y., Chávez, J. Inteligencia emocional y desempeño laboral de los trabajadores en las empresas del Sector Rotal en el 2019 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/635413
@misc{renati/1286760,
title = "Inteligencia emocional y desempeño laboral de los trabajadores en las empresas del Sector Rotal en el 2019",
author = "Chávez Bayona, Jhoselyn Eugenia",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
The present investigation is oriented toward the relationship between emotional intelligence and work performance. To meet the objective and measure the research variables, a Likert survey was used for the present study. The Likert type survey was tested and validated for its application in the Peruvian context. For the construction of this instrument, the four dimensions of emotional intelligence and the dimensions of work performance were oriented Likewise, the methodology used is descriptive correlational type with a quantitative and cross-sectional approach. The sample consisted of all workers in the retail sector of Saga Falabella, Iberotex and Ripley stores of the districts of San Isidro, who answered a survey using the Likert response scale of five points. The hypothesis test of both variables was performed, obtaining a "P" value equal to 0.001, which indicates that there is enough statistical evidence to reject the null hypothesis. which indicates that both variables have no relationship. Therefore, we can say that emotional intelligence has a direct and positive relationship with the work performance of workers in the retail sector in 2019. We also found the correlation of spearman to know the degree of relationship of both variables, giving us a Revered 0.715.
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