Bibliographic citations
Fu, M., García, A. (2019). Percepción de la importancia de la satisfacción laboral en la intención de rotación del personal en contacto con el cliente en el sector aeronáutico en el año 2018 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/626353
Fu, M., García, A. Percepción de la importancia de la satisfacción laboral en la intención de rotación del personal en contacto con el cliente en el sector aeronáutico en el año 2018 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2019. http://hdl.handle.net/10757/626353
@misc{renati/1286382,
title = "Percepción de la importancia de la satisfacción laboral en la intención de rotación del personal en contacto con el cliente en el sector aeronáutico en el año 2018",
author = "García Rivera, Aura Xiomara Francesca",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2019"
}
The objective of the research is to determine the perception of the importance of job satisfaction in the rotation intention of the personnel in contact with the client in the aeronautical sector, for which, the determining variables in this investigation will be job satisfaction and the intention of rotation. For this, 401 employees of the aeronautical sector, known as personnel in contact with the client or PEC, were surveyed. It should be noted that the respondents work in the passenger and crew service areas. To perform our analysis, we use two surveys, the first, proposed by Warr, Cook and Wall is the general satisfaction scale consisting of 15 questions focused on job satisfaction, and the second proposed by Jacobs and Roodt is a questionnaire of intention to rotate Consisting of 14 questions, both have a scale of likert 1 to 7. The results obtained in the analysis indicate that for the PEC personnel, the work shift is the most relevant variable at the moment of considering withdrawing from the company, being the least relevant the recognition in the work. However, the personnel that works exclusively in passenger service, considers the remuneration variable more relevant in comparison to the crew personne.
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