Citas bibligráficas
Salcedo, Y., Vasquez, J., Perez, J., Tejada, H. (2024). Business consulting SANNA clínica El Golf: eficiencia, productividad y valor agregado [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/27332
Salcedo, Y., Vasquez, J., Perez, J., Tejada, H. Business consulting SANNA clínica El Golf: eficiencia, productividad y valor agregado []. PE: Pontificia Universidad Católica del Perú; 2024. http://hdl.handle.net/20.500.12404/27332
@mastersthesis{renati/12288,
title = "Business consulting SANNA clínica El Golf: eficiencia, productividad y valor agregado",
author = "Tejada Quiroz, Helbert Emanuel",
publisher = "Pontificia Universidad Católica del Perú",
year = "2024"
}
This work was developed through the Business Consulting methodology, which focuses on improving efficiency, productivity and added technological value at SANNA Clinical El Golf, identifying various problems in its business model that prevent it from achieving its institutional objectives and through actions strategies to achieve competitive advantages in the health market. According to the analysis carried out, both of the internal and external environment, it was witnessed to show that the MRI and tomography areas presented deficiencies related to the productivity of the provision of medical services, causing, on the one hand, the desertion of patients and, on the other, dissatisfaction of the emerging healthcare collaborator with their job performance. Therefore, various activities are established such as interviews, work tables, document review, among other aspects. In this line, various alternative solutions to these problems were presented and developed, such as the review of the institutional strategic plan, establishing training programs, incentive and recognition policies, establishment of management indicators, among other aspects that improve the level of satisfaction and promote an organizational culture for business success. Finally, these proposed actions were accepted by the partners, managers and heads of area, managing to progressively implement various programs in the organization in a sustainable and low-cost manner.
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