Citas bibligráficas
Alvarez, A., (2017). Demanda turística y calidad de servicio del personal que labora en el Qoricancha del Cusco, 2016. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/1516
Alvarez, A., Demanda turística y calidad de servicio del personal que labora en el Qoricancha del Cusco, 2016. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/1516
@misc{renati/1125266,
title = "Demanda turística y calidad de servicio del personal que labora en el Qoricancha del Cusco, 2016.",
author = "Alvarez Saya, Angela Sharmely",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
Qoricancha is a tourist attraction of the city of Cusco which has great tourist influx throughout the year, the staff working in the Qoricancha serves the visitor, when a tourist is satisfied with the service received during your visit to any destination, recommended and is likely to return, therefore “A greater tourist demand, better quality of service.“ The overall objective of this thesis was to determine to what extent the level of tourism demand influences the quality of service of staff working in the Qoricancha. The type of research used is quantitative, the level of research is correlational descriptive. The main source of primary research is the survey of tourists who visited the Qoricancha, whose data were processed using the computer SPSS version 24 and Excel tables, Chi Square was used to test hypotheses. Of the research conducted in the periods of December 2015 to March 2016 it was found that 63% of visitors expressed their satisfaction with the services received from the staff working in the Sun Temple Qoricancha, while 37% are dissatisfied. Finally this thesis was developed in order to suggest actions semiannual or annual training for staff working in the Qoricancha to maintain good tourist demand to 90%.
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