Bibliographic citations
Herencia, S., (2017). Calidad de la atención odontológica de los pacientes de 18 a 59 años de edad atendidos en la Clínica Estomatológica Luis Vallejos Santoni y el servicio de odontología del Centro de Salud Oropesa-Cusco 2017. [Tesis, Universidad Andina del Cusco]. https://hdl.handle.net/20.500.12557/965
Herencia, S., Calidad de la atención odontológica de los pacientes de 18 a 59 años de edad atendidos en la Clínica Estomatológica Luis Vallejos Santoni y el servicio de odontología del Centro de Salud Oropesa-Cusco 2017. [Tesis]. : Universidad Andina del Cusco; 2017. https://hdl.handle.net/20.500.12557/965
@misc{renati/1123201,
title = "Calidad de la atención odontológica de los pacientes de 18 a 59 años de edad atendidos en la Clínica Estomatológica Luis Vallejos Santoni y el servicio de odontología del Centro de Salud Oropesa-Cusco 2017.",
author = "Herencia Turpo, Sonia Vanessa",
publisher = "Universidad Andina del Cusco",
year = "2017"
}
The present study has been realized at the Luis Vallejos Santoni Stomatology Clinic of the Andean University of Cusco and at the Oropesa Health Center. The study was descriptive with a quantitative approach of prospective and longitudinal temporality. The objective was to determine the quality of dental care in patients of the Stomatologic Clinic Luis Vallejos Santoni and the Dentistry Service of the Health Center Oropesa. The sample was determined by the percentage calculation formula for descriptive investigations, obtaining a total of 92 patients for each institution. In order to know the quality of the dental care according to the patients, the modified SERVQUAL survey technique was used, which allows a quality assessment, determined by the difference between the expectations of the patient (expectation) and what is actually received (perception). The instrument evaluates five indicators: reliability, responsiveness, security, empathy and tangible aspects. The results of the research were: there are differences in the two establishments studied, with the Luis Vallejos Santoni Stomatologic Clinic better than the Oropesa Health Center, (p <0.009), indicating that there are many factors to be improved in both establishments. Resulting in a higher percentage of dissatisfied patients in 78.3% of patients in the Luis Vallejos Santoni Stomatologic Clinic and 84.8% in CS patients Oropesa. It was found that patients have high expectations in all dimensions, especially in the dimensions of safety and empathy, the expectation was very high for 76% of patients at the Stomatologic Clinic and for 74% of patients at the Oropesa Health Center. The perception was rated as very good and excellent in a higher percentage for patients of the Stomatologic Clinic Luis Vallejos Santoni and very good and regular in higher percentage for patients of the dentistry service of the Health Center Oropesa. The evaluation of the quality in the dental care allowed to recommend actions of continuous improvement.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.