Bibliographic citations
Vergara, G., (2015). Propuesta metodológica de indicadores del impacto de la capacitación en programas formativos por competencias en una organización de servicios [Tesis, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/1663
Vergara, G., Propuesta metodológica de indicadores del impacto de la capacitación en programas formativos por competencias en una organización de servicios [Tesis]. : Universidad Nacional Agraria La Molina; 2015. https://hdl.handle.net/20.500.12996/1663
@mastersthesis{renati/1115824,
title = "Propuesta metodológica de indicadores del impacto de la capacitación en programas formativos por competencias en una organización de servicios",
author = "Vergara García, Giselle del Rocío",
publisher = "Universidad Nacional Agraria La Molina",
year = "2015"
}
This study aims to design and implement management indicators to measure the impact of training programs on workers in a service business in order to know what the results were obtained during the learning process. The purpose of this investigation is to ensure the effectiveness of competency programs training, using the model of the four levels of evaluation done by Donald Kirkpatrick. Therefore, for the implementation of strategies for retaining talent, the participants of the program implemented a survey done to determine the degree of effectiveness of the trained program. Finally, it was concluded that the training program competency called "Growing" and designed based on gaps which was identified in the job performance evaluation on 2013 first semester, along with the profile information of position and prepared in accordance with the Workplace profile, not only has managed to strengthen the sense of belonging of workers, but also allowed the company implementing the measuring of the impact in competency programs training as a management tool. On the other hand, it has reached measure the return on investment. In conclusion, it is advisable to use these tools much more frequently by the benefits that can be achieved.
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