Citas bibligráficas
Sandoval, J., (2019). Implementación de mejora basada en la ISO 9001:2015 para el proceso de inscripción del Centro de Admisión y Promoción - UNALM [Trabajo de suficiencia profesional, Universidad Nacional Agraria La Molina]. https://hdl.handle.net/20.500.12996/4019
Sandoval, J., Implementación de mejora basada en la ISO 9001:2015 para el proceso de inscripción del Centro de Admisión y Promoción - UNALM [Trabajo de suficiencia profesional]. : Universidad Nacional Agraria La Molina; 2019. https://hdl.handle.net/20.500.12996/4019
@misc{renati/1115235,
title = "Implementación de mejora basada en la ISO 9001:2015 para el proceso de inscripción del Centro de Admisión y Promoción - UNALM",
author = "Sandoval Quispe, Johanna Paola",
publisher = "Universidad Nacional Agraria La Molina",
year = "2019"
}
The present academic work was developed in the Admission and Promotion Center of the National Agrarian University La Molina, during the period 2016-2017. The main objective was to implement an improvement plan based on the ISO 9001: 2015 for the registration process of the applicants for the admission exam. The initial conditions of the process were analyzed, the critical points were identified, the organizational context was evaluated and finally, with that information, the improvement opportunities that were implemented were determined. The scope of the implementation covered the registration process of the 2016 - II admission contest, taking the background information of the admission contests 2014-I to 2016-I. The methodology of the academic work consisted in meetings with all the personnel involved in the registration process. Documents were reviewed and the environment was observed, procedures were evaluated based on quality and management tools; the checklist based on ISO 9001: 2015 was also applied, one of the main tools that allowed the current analysis of the process and the impact of the improvements implemented. The main results were the following: the implementation of the improvement ensured that the applicant complies with the requirements of the modality to which he applies and makes the corresponding payment, and that the registered applicant is the one who takes the admission exam. Finally, the registration process of the Admission and Promotion Center of the National Agrarian University La Molina, after the implementation of improvement opportunities, must continue a process of continuous improvement that leads to development based on the requirements of the ISO 9001: 2015 regulation.
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