Citas bibligráficas
Gutierrez, K., (2022). Gestión del cambio organizacional y satisfacción de los usuarios en la Municipalidad distrital de Santiago, Ica, año 2017 [Universidad Nacional de Educación Enrique Guzmán y Valle]. https://repositorio.une.edu.pe/handle/20.500.14039/11351
Gutierrez, K., Gestión del cambio organizacional y satisfacción de los usuarios en la Municipalidad distrital de Santiago, Ica, año 2017 []. PE: Universidad Nacional de Educación Enrique Guzmán y Valle; 2022. https://repositorio.une.edu.pe/handle/20.500.14039/11351
@mastersthesis{renati/1060439,
title = "Gestión del cambio organizacional y satisfacción de los usuarios en la Municipalidad distrital de Santiago, Ica, año 2017",
author = "Gutierrez Tipiana, Karina Elizabeth",
publisher = "Universidad Nacional de Educación Enrique Guzmán y Valle",
year = "2022"
}
The objective of this research is to explain the correlation between user satisfaction and organizational change management in a municipality in the district of Santiago, Ica. For this purpose, the research was developed according to the quantitative orientation, correlational and transactional scope, therefore, a sample frame of 359 adult residents was considered, using a questionnaire as an instrument. Regarding the findings, it was found that both constructs present direct and significant correlation since the p-value was less than 0.05 (p=0.000; Rho= 0.892**), that is, the relationship is high. In addition, considering the adjustment factor (r2= 0.790) it is concluded that organizational change management is decreed in 79.0% by the degree of consumer satisfaction. It is concluded that the degree of user satisfaction is linked to change management in the district municipality of Santiago, Ica.
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