Citas bibligráficas
Chapoñan, A., Briceño, C. (2022). Modelo de gestión del talento humano para mejorar el desempeño laboral de los establecimientos de Hospedajes Miami, Amorarca Wasi, Papagayo´s S.A.C. 2021 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4940
Chapoñan, A., Briceño, C. Modelo de gestión del talento humano para mejorar el desempeño laboral de los establecimientos de Hospedajes Miami, Amorarca Wasi, Papagayo´s S.A.C. 2021 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4940
@misc{renati/1059582,
title = "Modelo de gestión del talento humano para mejorar el desempeño laboral de los establecimientos de Hospedajes Miami, Amorarca Wasi, Papagayo´s S.A.C. 2021",
author = "Briceño Cangana, Cesar Ivan",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The objective of this research was: To propose a human talent management model to improve labor performance in three lodgings in the city of Tarapoto, year 2021. It was a descriptive research with an experimental design. The research used a survey technique and a questionnaire as an instrument to collect information. In conclusion, the human talent management of the lodging establishments Miami, Amorraca wasi, Papagayo's S.A.C. is qualified as regular (25%), due to the fact that sometimes the interview of the personnel helps to qualify the knowledge and verbal facility of expression of the person; also, almost never is there any incentive program for the good performance of the personnel, in the same way, the company never encourages fellowship and union among the workers. Furthermore, it was found that labor performance is rated as average (26%), since on some occasions workers do not comply with punctuality when entering the work center, and workers never greet customers cordially when approaching them; on the other hand, when faced with a problem, they almost always provide solutions that benefit both parties involved. Subsequently, the labor performance after the implementation of the GTH model was rated as high (45%), since they always attend the company on time, they always present the establishment and the services offered by the company in a formal manner, and finally, they always provide alternative solutions to problems that may occur in the company. This improvement was significant with respect to the results of the Student's t-test, i.e., the implementation of a human talent management model based on the needs and characteristics of the lodging facilities has substantially improved the performance of their personnel.
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