Citas bibligráficas
Saavedra, K., Escobedo, K. (2023). Nivel de conocimiento sobre los procedimientos y satisfacción de los beneficiarios del programa Techo Propio Morales 2021 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4965
Saavedra, K., Escobedo, K. Nivel de conocimiento sobre los procedimientos y satisfacción de los beneficiarios del programa Techo Propio Morales 2021 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/4965
@misc{renati/1059462,
title = "Nivel de conocimiento sobre los procedimientos y satisfacción de los beneficiarios del programa Techo Propio Morales 2021",
author = "Escobedo Flores, Kiomy Shakira",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
Level of knowledge about the procedures and satisfaction of the beneficiaries of the “Techo Propio” Program, Morales 2021 Having a social housing is fundamental for the beneficiaries of housing programs, because it helps them with their economic and social development. For this reason, within the particular context of the Morales district, the beneficiaries of this kind of programs do not know about the necessary and fundamental processes for the acquisition within “Techo Propio”, which generates some dissatisfaction in them. The main objective was therefore to determine the relationship between the level of knowledge of the procedures and beneficiary satisfaction. The specific objectives were to identify the level of knowledge about the program procedures, to identify the level of satisfaction of the beneficiaries, to determine the relationship between the stage of registration, project registration, allocation and disbursement, VIS (Low-income housing) execution and release of guarantees with the satisfaction of the beneficiaries. This was performed for the program "Techo Propio" in Morales, during the period 2021. The methodology was correlational with a non-experimental design. The sample included 65 beneficiaries, to whom a questionnaire was applied. Descriptive and inferential analyses and treatments were carried out, where the first method was used to identify the situation of the variables, while the second method was used to provide answers to the correlational objectives established in the study. Among the main results, it was found that the level of knowledge about procedures is low according to 81.5% of beneficiaries, in the same way, 40% considered their level of satisfaction was low. Moreover, in the relational findings, a significant relationship could be found between all the dimensions of knowledge of procedures and satisfaction, since all the significances were 0.000. Finally, it was concluded that the relationship was significant and positive, since a p-value of 0.000 and an Rho = 0.603 were found, confirming that the lower the level of knowledge about the procedures, the lower the satisfaction of the beneficiaries.
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