Citas bibligráficas
Anco, S., Paredes, K. (2016). Satisfacción laboral y su influencia en la calidad del servicio que brindan los restaurantes turísticos en el distrito de Sauce provincia de San Martín en el año 2014 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2702
Anco, S., Paredes, K. Satisfacción laboral y su influencia en la calidad del servicio que brindan los restaurantes turísticos en el distrito de Sauce provincia de San Martín en el año 2014 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2016. http://hdl.handle.net/11458/2702
@misc{renati/1058763,
title = "Satisfacción laboral y su influencia en la calidad del servicio que brindan los restaurantes turísticos en el distrito de Sauce provincia de San Martín en el año 2014",
author = "Paredes Lozano, Katerine",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2016"
}
This research project entitled: Job satisfaction and its influence on the quality of service offered by the tourist restaurants in the district of Sauce province of San Martin in 2014, aims to measure the degree of relationship between job satisfaction and quality of service. The research is developed with a type of non-experimental research, correlational design and using the survey technique. We worked with a sample population of 46 283 workers and customers of the tourist district restaurants sauce. The data were presented by means of tables, charts and statistical graphs obtained from excel. With the development of research came to draw conclusions based on the objectives in research, where job satisfaction is low (64%) and service quality is inadequate (58%) in the tourist district restaurants Sauce; thus conclude that there is indeed relationship between job satisfaction and service quality. This hypothesis was tested by mentioning that job satisfaction is poor influences the low quality of service provided by the tourist restaurants in the district of Sauce province of San Martin in 2014.
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