Citas bibligráficas
Chong, K., (2020). Uso de las tecnologías de información y comunicación y su relación con el desempeño laboral de los colaboradores del Banco Interbank filial Tarapoto, año 2017 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4056
Chong, K., Uso de las tecnologías de información y comunicación y su relación con el desempeño laboral de los colaboradores del Banco Interbank filial Tarapoto, año 2017 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2020. http://hdl.handle.net/11458/4056
@misc{renati/1058755,
title = "Uso de las tecnologías de información y comunicación y su relación con el desempeño laboral de los colaboradores del Banco Interbank filial Tarapoto, año 2017",
author = "Chong Bartra, Karla Suleyka",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2020"
}
The present research work is entitled "Use of information and communication technologies and their relationship with the work performance of the collaborators of the Interbank bank, Tarapoto Subsidiary, year 2017". Its purpose was to determine the relationship between the use of information and communication technologies and the work performance of employees of the Interbank bank Tarapoto subsidiary, year 2017. The type of research was applied because it used existing theories and knowledge in order to obtain benefits and provide welfare to society, however, the level of the study was descriptive - correlational because it detailed the characteristics and processes of the variables. Furthermore, the research design was non-experimental, cross-sectional - correlational, the sample consisted of 22 employees of the Interbank bank, Tarapoto Subsidiary. The technique used was the survey, whose instrument was the questionnaire. The following results were obtained: Bilateral significance was 0.002, being less than 0.005; with an average positive correlation of 0.623, accepting the alternative hypothesis of the study. In addition, the use of technological tools, shows that communication strategies are being used, which allows the correct use of these tools, allowing the achievement of the objectives and goals of the bank. Therefore, it was concluded that there is a significant relationship between the use of ICT and the work performance of employees of the Interbank Bank Tarapoto Subsidiary, year 2017.
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