Citas bibligráficas
Gutierrez, J., (2016). Calidad de los servicios de saneamiento básico y su relación con la satisfacción del usuario en el distrito de Juanjui – provincia de Mariscal Cáceres 2016 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2500
Gutierrez, J., Calidad de los servicios de saneamiento básico y su relación con la satisfacción del usuario en el distrito de Juanjui – provincia de Mariscal Cáceres 2016 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2016. http://hdl.handle.net/11458/2500
@mastersthesis{renati/1058461,
title = "Calidad de los servicios de saneamiento básico y su relación con la satisfacción del usuario en el distrito de Juanjui – provincia de Mariscal Cáceres 2016",
author = "Gutierrez Lopez, Jorge Fernando",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2016"
}
The following research main objective was to know the quality of basic sanitation services and their relationship to the level of user satisfaction, in the Juanjui district of Mariscal Cáceres -Province in 2016, for this sample was obtained 150 citizens representative sampling probabilistic, study design was descriptive correlational. The data were processed and analyzed electronically, classified and systematized according to the dimensions of the variables and then presented by statistical tables and graphs, and correlation test the chi-square test was used with 95% confidence, through the spreadsheet Microsoft Excel and SPSS VER. 21. It was concluded that there is a relationship between the quality of basic sanitation services and user satisfaction in the district of Juanjui-Mariscal Cáceres Province 2016 with 95% confidence. For specific objectives 35 respondents representing 24% said to be "Little" satisfied with the quality of basic sanitation services in the city, 83 citizens representing 55% indicated that they "regularly" satisfied and only 32 respondents representing 21 % they said they were "very" satisfied. Keywords: Quality of basic sanitation services; User satisfaction.
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