Citas bibligráficas
Ushiñahua, M., Sangama, C. (2018). Percepción del usuario respecto al cumplimiento de estándares de comportamiento del personal asistencial en la atención de los servicios de salud del centro de salud Morales, periodo febrero - agosto 2017 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2601
Ushiñahua, M., Sangama, C. Percepción del usuario respecto al cumplimiento de estándares de comportamiento del personal asistencial en la atención de los servicios de salud del centro de salud Morales, periodo febrero - agosto 2017 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2018. http://hdl.handle.net/11458/2601
@misc{renati/1057831,
title = "Percepción del usuario respecto al cumplimiento de estándares de comportamiento del personal asistencial en la atención de los servicios de salud del centro de salud Morales, periodo febrero - agosto 2017",
author = "Sangama Sangama, Cayo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2018"
}
The main objective of this research is to determine the users' perception of compliance with the standards of behavior of the healthcare personnel in the health services of the Morales Health Center, from February to August 2017. Qualitative prospective studies, from the perspective phenomenological, in users of the health services of the Morales Health Center; whose instrument of data collection was the semi-structured interview. The study resulted in the following: users reported having good experiences with respect to the standards of professional treatment, which always have humane, reliable and methodical treatment. With respect to the standards of social treatment, that there is a good relationship with the care staff and in the same way there is an adequate communication and clarity in the messages issued; that the assistance staff is a guarantee to guard the professional secrecy of care. The users perceived with respect to the standards of the work behavior of the assistance personnel, that there is always and almost always compliance with the work schedule; that health servers always demonstrate guarantee to guard the professional secret. With respect to the good relationships, mutual respect and teamwork; good treatment and promptness in the attention provided that favors the good image and prestige of the establishment. Concluded: in the Morales Health Center, the standard of professional treatment is human, reliable and methodical; in the standard of social treatment, there is always an adequate communication and clarity in the messages issued by the professional, the assistance personnel is a standards of the work behavior, the assistance workers mostly comply with the work schedule; they maintain good relations, mutual respect and teamwork among workers; and, the good treatment and the promptness in the attention favors the good image and the prestige of the establishment.
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