Citas bibligráficas
Luna, A., (2023). Nivel de satisfacción en relación a la calidad de servicio que reciben los turistas que visitan el Centro Poblado Kechwa El Wayku – Provincia de Lamas – 2019 [Fondo Editorial UNSM]. http://hdl.handle.net/11458/5762
Luna, A., Nivel de satisfacción en relación a la calidad de servicio que reciben los turistas que visitan el Centro Poblado Kechwa El Wayku – Provincia de Lamas – 2019 []. PE: Fondo Editorial UNSM; 2023. http://hdl.handle.net/11458/5762
@misc{renati/1057506,
title = "Nivel de satisfacción en relación a la calidad de servicio que reciben los turistas que visitan el Centro Poblado Kechwa El Wayku – Provincia de Lamas – 2019",
author = "Luna Pinedo, Alberto",
publisher = "Fondo Editorial UNSM",
year = "2023"
}
The present study assessed the importance of good service in the level of tourist satisfaction, whose generated impacts are reflected in the economy since the tourist commercial activity of the place is energized to the extent of the purchasing decision of each tourist, this in turn time generates businesses and sources of employment for the population or community, who will be more committed to the conservation and sustainability of their culture. Regarding this, the general objective of the study is the main finding of the level of satisfaction in relation to the quality of the service received by tourists who visit the Kechwa El Wayku Population Center, selecting a basic type methodology, correlational level and non-experimental design. , taking as a sample 377 tourists who visited the resource, for data collection the survey technique was used and the questionnaire as an instrument, in the results an inferential procedure was applied that led to the following conclusions: the level of satisfaction was significantly related to the tangibility of the service that tourists receive, contrasted by a Spearman's Rho index of 0.794, which is considered considerable positive. Likewise, the level of satisfaction is significantly related to the reliability of the service that tourists receive, contrasted by a Spearman's Rho index of 0.826, which is considered considerably positive. Furthermore, the level of satisfaction is significantly related to the responsibility of the service that tourists receive, contrasted by a Spearman's Rho index of 0.814, which is considered considerably positive. At the same time, the level of satisfaction is significantly related to the responsiveness of the service that tourists receive, contrasted by a Spearman's Rho index of 0.795, which is considered considerably positive. On the other hand, the level of satisfaction is significantly related to the empathy of the service that tourists receive, contrasted by a Spearman's Rho index of 0.789, which is considered considerably positive. In general, the level of satisfaction is significantly related to the quality of the service that tourists receive, contrasted by a Spearman's Rho index of 0.874, which is considered considerably positive.
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