Citas bibligráficas
Arteaga, L., (2017). Influencia de la calidad de atencion en la satisfaccion del usuario en los servicios de hospitalizacion de gineco-obstetricia del Hospital II- 2 Tarapoto. Enero - junio 2016 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/3030
Arteaga, L., Influencia de la calidad de atencion en la satisfaccion del usuario en los servicios de hospitalizacion de gineco-obstetricia del Hospital II- 2 Tarapoto. Enero - junio 2016 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2017. http://hdl.handle.net/11458/3030
@mastersthesis{renati/1057328,
title = "Influencia de la calidad de atencion en la satisfaccion del usuario en los servicios de hospitalizacion de gineco-obstetricia del Hospital II- 2 Tarapoto. Enero - junio 2016",
author = "Arteaga Torres, Liz Mercedes",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2017"
}
The present study had as objective to determine the Influence of the quality of care in the satisfaction of the user in the hospitalization services of Gineco-Obstetrics Hospital II-2 Tarapoto, for that, the quantitative method of descriptive correlational design was used. The population was selected using probabilistic simple random sampling, with 62 parturients hospitalized in the Gineco - Obstetrics area during the period January - June 2016. The technique used for the present study was the third - party survey, Where two instruments were applied: Quality of Care Scale modified, three dimensions were assessed: technical, human and environmental; And the external user satisfaction survey - MINSA, I use five dimensions of quality assessment: reliability, responsiveness, security, empathy, tangible aspects; Both instruments are validated and used by the Ministry of Health. The results showed that the most common age range among the users surveyed was 20 to 24 years old with 30.65%, while at the educational level, it is the secondary education with 56.45%, in regard to the type of Insurance that was attended more frequently is Comprehensive Health Insurance (SIS) with 95.16% and the new user type was the most frequent with 72.58%. The most frequent quality of care is the technique with 41.94%, in the Hospitalization services. The satisfaction level of the predominant user is reliability with 30.65%, and the dimension of the quality of care that has greater implication in the satisfaction of the external user is that of the environment, which is also the only dimension where an important relationship is identified. It is concluded that the Quality of Care influences the satisfaction of the user in the hospitalization services of Gineco - Obstetrics Hospital II-2 Tarapoto.
Este ítem está sujeto a una licencia Creative Commons Licencia Creative Commons