Bibliographic citations
Quijandria, G., (2019). Sistema de estrategias basadas en competencias en el quehacer del personal administrativo para mejorar su desempeño y potencializar la gestión administrativa de la UNSM - T - 2018 [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/3431
Quijandria, G., Sistema de estrategias basadas en competencias en el quehacer del personal administrativo para mejorar su desempeño y potencializar la gestión administrativa de la UNSM - T - 2018 [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2019. http://hdl.handle.net/11458/3431
@phdthesis{renati/1056582,
title = "Sistema de estrategias basadas en competencias en el quehacer del personal administrativo para mejorar su desempeño y potencializar la gestión administrativa de la UNSM - T - 2018",
author = "Quijandria Oliva, Gloria Francisca",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2019"
}
The objective of this research was to propose a system of strategies based on competencies in the work of the administrative staff to improve their performance and potentiate the administrative management of UNSM-T-2018. San Martin Peru, the following was a non-experimental, descriptive study with a quantitative, of purposive design; the population was 5850 people and the sample 588 people representing 10% of the population among students, teachers, administrative staff and managers. The technique was the survey and the questionnaire instruments. The results were: in the managers the labor performance based on competencies is high with 100%, however in the administrative staff it was low to medium with 45.5% to 31.8% respectively. The degree of satisfaction of the teachers in relation to the attention of managers and administrative support staff was 88.2% satisfaction, however the students had greater dissatisfaction in 54.3%. The system design of strategies based on competencies in the work of the administrative staff improves the performance and potentializes the administrative management based on the satisfaction of the users and improvement of the management indicators of the University. In conclusion, experts consider valid the system of strategies based on competencies in the work of administrative staff because it strengthens the management of human resources in universities, improves their performance and potentializes administrative management.
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