Citas bibligráficas
Lopez, C., (2022). Fortalecimiento de la junta administradora de servicios de saneamiento para mejorar el servicio de agua potable y satisfacción del usuario, en Delicias del Gera 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4768
Lopez, C., Fortalecimiento de la junta administradora de servicios de saneamiento para mejorar el servicio de agua potable y satisfacción del usuario, en Delicias del Gera 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4768
@misc{renati/1056554,
title = "Fortalecimiento de la junta administradora de servicios de saneamiento para mejorar el servicio de agua potable y satisfacción del usuario, en Delicias del Gera 2019",
author = "Lopez Lopez, Clever Eliseo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The research was carried out in the hamlet of Las Delicias del Gera, with the main objective of "Strengthening the administrative board of sanitation services to improve water service and user satisfaction", for which purpose a sample of 42 people, including users and directors of the JASS, were involved. In the operational part, data were collected regarding the status of JASS management, to identify compliance or non-compliance with actions related to JASS management in the dimensions of planning, organization, management and control of activities. It was concluded that users made improvements in the collection of fees, remuneration to the operator, annual operating plan, participation, bookkeeping, operation and maintenance manual, control of collections, and in the chlorine residual monitoring record. On the other hand, it was determined that the water consumed by the inhabitants, with respect to free residual chlorine, was within the maximum permissible limit. A survey was also conducted on the quality of the water they receive, communication between JASS and users, continuity of the drinking water they receive, service management, among others. Finally, after testing the hypothesis, it was concluded that the JASSs were strengthened as a result of the training, which should have an impact on service improvement.
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