Citas bibligráficas
Reategui, A., (2011). Gestión de calidad de las empresas comercializadoras de agua de mesa de la provincia de San Martin [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/1796
Reategui, A., Gestión de calidad de las empresas comercializadoras de agua de mesa de la provincia de San Martin [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2011. http://hdl.handle.net/11458/1796
@mastersthesis{renati/1056297,
title = "Gestión de calidad de las empresas comercializadoras de agua de mesa de la provincia de San Martin",
author = "Reategui Vela, Aldo Omar",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2011"
}
Sales and consumption of bottled water have increased dramatically in recent years. From 1988 to 2009, sales of bottled water worldwide have more than quadrupled to more than 131 million cubic meters. Sales of bottled water worldwide are increasing at a rate of 6% per year, while the volume of fruit drinks consumed is more and less than 2% per annum and sale of beer and soft drink sales are growing less than 1% per year. What are the big growth is due in sales of bottled water? Bottled water costs typically a thousand times more per liter of water relative to the municipal public network, consumers are willing to pay this price because they believe that bottled water is safer than water from the public network? Do you have a preference for the real taste of bottled water? Or is the convenience of portable plastic bottle the main factor? In 1961, Philip Crosby launched the concept of zero defects, emphasizing the involvement of human resources, since it is considered that faults are human error. However, in our city, the importance of quality as a key element of competitiveness does not captured completely until late two thousand, when first noticed the presence of companies throughout Peru. The concept of quality has passed over the last 20 years in Tarapoto, a stage where there was a systematic task to another, where quality assurance starts from product design and its respective process. Ironically, despite its cost, users should assume that the purity of bottled water is not adequately protected, regulated, or continuous surveillance, and even where they exist, bottled water plants typically receive much less control inspectors plants other foods or municipal water systems. In many places, as in our country, bottlers are controlled by the Ministry of Health, however the results of the controls are jealously guarded and are not known to the general public. In this sense this paper is to identify the management of product quality and service marketing companies water table of the Province of San Martín level, as well as providing a model of protocols, standard operating and quality procedures, HACCP plan with which to comply with the minimum level of product quality and further improve the quality of service they provide to their clients.
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