Citas bibligráficas
Celis, J., (2018). Influencia de la utilización de las tecnologías de información y comunicación en el desarrollo de la gestión comercial de electro Oriente S.A. San Martín [Tesis, Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/2692
Celis, J., Influencia de la utilización de las tecnologías de información y comunicación en el desarrollo de la gestión comercial de electro Oriente S.A. San Martín [Tesis]. PE: Universidad Nacional de San Martín. Fondo Editorial; 2018. http://hdl.handle.net/11458/2692
@mastersthesis{renati/1056024,
title = "Influencia de la utilización de las tecnologías de información y comunicación en el desarrollo de la gestión comercial de electro Oriente S.A. San Martín",
author = "Celis Escudero, Jose Enrique",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2018"
}
The central aspect of the research work focuses on the study of the economic development of the Electro Oriente Company, which provides electricity supply service, in the province of San Martin, San Martin Region. The pre-results to the development of the research led us to present a solution through the use of information and communication technologies. The transcendental problem is the level of collection of Electro Oriente Company Tarapoto, San Martin, tends to increase through the use of Information and Communication Technologies, sending of text messages mainly, which will contribute to the improvement of client communication of his pending debt. Electro Oriente S.A has a commercial management system, which encompasses in sequence: The face-to-face data collection of the consumed electric energy value, reflected in the household meter. The consistency of the consumed value of electrical energy is verified with respect to its previous months, in order to know the reason for the considerable variation of its consumption; an analysis and monitoring of the consumer is made. The system prepares the billing and its issuance of receipts that are then distributed to its customers. To promote and encourage payment, the Electro Oriente S.A. company informs 200 elderly customers of their respective debt through telephone calls, but they limit themselves to informing smaller clients, they only have their receipts as their means. Also, customers with low electricity consumption there are two subsidies the first the Social Energy Inclusion Fund that grants goods such as gas balloons, and the second Social Electric Compensation Fund, which does not charge 15 KWH of energy, granted by the government of Peru. The econometric model applied in the hypothesis verification "use of information and communication technologies will improve the development of commercial management in Electro Oriente Company, SAN MARTÍN "reaches an adequate level of goodness of adjustment at 5% of significance, as a result it was observed that the level of payment of the bills corresponding to the monthly electricity consumption are statistically significant. And finally, the development of the study led us to reaffirm the central research hypothesis described above. The present study is of the Transverse Technological Applied type because it applies knowledge of technologies through the use of ICT, sending text message as induction to pay during periods of study. In results discussion, the dialectical, deductive and synthesis methods were used. The information was collected directly from primary sources such as the database of the collection system for a period of time established by the investigation; as following we process the information with the specialized software Econometric Views 7.1. Finally, the hypothesis was verified with the T-STUDENT, F-STATISTIC extracted and processed by the Econometric Views program at a level of significance of 5%, we can also see that the system applied to the province of San Martín in our study period, it is explained in a 93.92% by the improvement in the collection, while the 6.07% shows the influence of variables not included in the model.
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