Citas bibligráficas
Guadalupe, R., (2022). Influencia de un sistema de automatización de trámites documentarios en la calidad de servicio de la Unidad de Gestión Educativa Local de San Martín, 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4497
Guadalupe, R., Influencia de un sistema de automatización de trámites documentarios en la calidad de servicio de la Unidad de Gestión Educativa Local de San Martín, 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4497
@misc{renati/1055150,
title = "Influencia de un sistema de automatización de trámites documentarios en la calidad de servicio de la Unidad de Gestión Educativa Local de San Martín, 2019",
author = "Guadalupe Goñas, Robin",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The present study entitled: "Influence of a system of automation of documentary procedures in the quality of service of the Local Educational Management Unit of San Martín, 2019", had as general objective: to propose an automated system of documentary procedures to improve the quality of service in the San Martín Local Educational Management Unit, 2019. With the methods used, an applied type of research and pre-experimental design was carried out. The population composed of 4,686 individuals (teachers and administrators). The sample constituted by 110 individuals. The data collection instruments were the questionnaire and the registration form. As a result, due to the implemented system, the level of quality of service increased significantly since previously it was low in 90%, medium in 10% and high in 0%, later with the use of the technological tool it was low in 4.6%, medium in 13.6% and high in 81.8%. Likewise, the system reduced: 425 seconds in the documentary record, 980 seconds in the documentary derivation, 1243 seconds in the documentary attention and 206 seconds in the documentary consultation. Finally, the study concluded that the automated system of documentary procedures has a significant influence on the quality of service of the Local Educational Management Unit of San Martin, 2019. Accepting the alternative hypothesis of the investigation (Hi).
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