Citas bibligráficas
Rojas, J., (2023). Modelo de gestión de cobranza para mejorar la sostenibilidad financiera de la Cooperativa de Ahorro y Crédito del Oriente Tarapoto [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5580
Rojas, J., Modelo de gestión de cobranza para mejorar la sostenibilidad financiera de la Cooperativa de Ahorro y Crédito del Oriente Tarapoto []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5580
@phdthesis{renati/1055004,
title = "Modelo de gestión de cobranza para mejorar la sostenibilidad financiera de la Cooperativa de Ahorro y Crédito del Oriente Tarapoto",
author = "Rojas Vela, Jerris",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
The objective of this research was to design and propose a collection management model to increase the financial sustainability of the Cooperativa de Ahorro y Crédito del Oriente Tarapoto. A mixed study was carried out, with two phases: a first quantitative phase to identify the indicators of financial sustainability and the existing collection management model, and a second qualitative phase for the formulation of the proposed model, was conducted over a period of 16 months, from October 2021 to January 2023, and included a population of 32 business officials involved in the cooperative's collection process. It was found that overall the cooperative staff perceived that the dimensions of the collection management model related to soft skills, cooperativism and information were at a good level, while the normativity and instruments dimension presented a fair level. A collection management model was proposed that contemplated the implementation of effective collection policies, the strengthening of the payment culture among members, and the improvement of information management. It is expected that the application of the proposed model will enable the Cooperativa de Ahorro y Crédito del Oriente Tarapoto to improve its financial sustainability and meet its objectives.
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