Citas bibligráficas
Saavedra, G., (2023). Gestión por competencias y calidad del servicio en la Universidad Nacional de San Martín - Tarapoto, año 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5288
Saavedra, G., Gestión por competencias y calidad del servicio en la Universidad Nacional de San Martín - Tarapoto, año 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2023. http://hdl.handle.net/11458/5288
@misc{renati/1054848,
title = "Gestión por competencias y calidad del servicio en la Universidad Nacional de San Martín - Tarapoto, año 2019",
author = "Saavedra Cubas, Gonzalo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2023"
}
Competency-based management and service quality at the National University of San Martín - Tarapoto, 2019 The objective of the research was to establish the relationship between the variables that are management by competencies and the quality of service, where an applied research of non-experimental design was developed, applying a questionnaire to 384 users, thus verifying the outstanding results that there is a relationship positive and significant between both variables, on the other hand, variable 1 presents a regular level and variable 2 presents a low level, likewise it is important to highlight that the two variables often depend on the behavior of each one of the users so that they delimit many Sometimes the quality of service, for its part, the University staff in terms of the skills they must have, it can be seen that they are low because the recruitment and selection process is often done without having a profile of the position appropriate and above all evaluating the performance of each one.
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