Citas bibligráficas
Del, D., (2024). Influencia de un sistema de información en la satisfacción de usuarios del servicio de archivo de la DTRTyCR – San Martín [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/5885
Del, D., Influencia de un sistema de información en la satisfacción de usuarios del servicio de archivo de la DTRTyCR – San Martín []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2024. http://hdl.handle.net/11458/5885
@misc{renati/1054833,
title = "Influencia de un sistema de información en la satisfacción de usuarios del servicio de archivo de la DTRTyCR – San Martín",
author = "Del Castillo Inga, Daniel Fernando",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2024"
}
"Influence of an information system on the satisfaction of users of the archiving service of the DTRTyCR – San Martín" Efficient records management plays an essential role in the successful operation and development of an institution. A well-structured archival service not only facilitates the organization and storage of critical information, but also plays a fundamental role in the satisfaction of those who receive such service being the accessibility, accuracy and security of archived documents that influence the user experience. The objective of this study was to evaluate the influence of an information system on the satisfaction of users of the archive service of the Directorate of Land Titling, Land Reversion and Rural Cadastre. To achieve this, an applied research with an explanatory level and cuasi-experimental design was carried out, where 35 workers who are users of the archive service of this directorate were surveyed by means of a questionnaire. Among the most outstanding results, it was observed that 63% of the respondents neither agreed nor disagreed with the level of satisfaction they perceive regarding the DTRTyCR's archiving service. In addition, the results showed that the implementation of the information system using the agile XP methodology was functional, reliable, usable and efficient for the management of the archives area. It was concluded that the adoption of an information system had a significant influence on the satisfaction of users of the archive service of the DTRTyCR - San Martín, since the Mann-Whitney U test showed a p-value of less than 0.05, supporting that the proposed technological solution effectively improved the satisfaction of users of this service.
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