Citas bibligráficas
Celiz, E., (2022). Proceso de planificación estratégica y su relación con la calidad de servicio de la empresa hotelera Cerro Verde Tarapoto Hotel S.A.C, Tarapoto - 2020. [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4487
Celiz, E., Proceso de planificación estratégica y su relación con la calidad de servicio de la empresa hotelera Cerro Verde Tarapoto Hotel S.A.C, Tarapoto - 2020. []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4487
@misc{renati/1054351,
title = "Proceso de planificación estratégica y su relación con la calidad de servicio de la empresa hotelera Cerro Verde Tarapoto Hotel S.A.C, Tarapoto - 2020.",
author = "Celiz Cortez, Elvis Junior",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
This research is entitled: "Strategic Planning Process and its relationship with the Quality of Service of the Hotel Company Cerro Verde Tarapoto Hotel SAC, Tarapoto- 2020", its general objective is to determine the relationship that exists between the Strategic Planning process and its relationship with the Quality of Service of the hotel company Cerro Verde Tarapoto Hotel SAC, Tarapoto- 2020. For the development of the research, a questionnaire was used for each variable, which allowed the collection of data, having as a sample 250 guests in the Cerro Verde hotel. The research is basic type and was of non-experimental-correlational design, after processing the collected data, the results were obtained that there is a direct relationship between the Strategic Planning Process and the Quality of Service of the hotel company Cerro Verde Tarapoto Hotel SAC , Tarapoto- 2020, because the value of Sig. (Bilateral) of 0.000 is less than the margin of error of 0.05 (5%). Similarly, since the correlation coefficient shows a value of 0.686, it is established that the aforementioned relationship between the variables is positive, it is confirmed that there is a considerable positive correlation between both variables.
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