Bibliographic citations
Castillo, Y., (2022). Plan de capacitación docente-administrativo para mejorar la calidad del servicio educativo del instituto superior tecnológico privado de Nueva Cajamarca, 2021 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4530
Castillo, Y., Plan de capacitación docente-administrativo para mejorar la calidad del servicio educativo del instituto superior tecnológico privado de Nueva Cajamarca, 2021 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2022. http://hdl.handle.net/11458/4530
@mastersthesis{renati/1054148,
title = "Plan de capacitación docente-administrativo para mejorar la calidad del servicio educativo del instituto superior tecnológico privado de Nueva Cajamarca, 2021",
author = "Castillo Rodriguez, Yorka Marley",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2022"
}
The general objective of the research entitled "Teacher-administrative training plan to improve the quality of the educational service of the private High Technological Institute of Nueva Cajamarca" was to develop a teacher-administrative training plan to improve the quality of the educational service. It was an applied research, with explanatory level, the design was pre-experimental, the sample consisted of 154 students from different professional careers, and the data collection technique used was the survey and the instrument used was the questionnaire on quality of educational service. In their results, it is shown that students in the pre-test obtained that 53.2% are low, 40.9% are medium and 5.9% are high, with a low average of 61.3 in quality of educational service; whereas, after applying the training plan, in the post-test 100% of the students are high, with a high average of 114.9, with its p-value=0.000 lower than 0.05 (0.000<0.05). Finally, it is concluded that the teacher-administrative training plan significantly improved the quality of educational service.
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