Citas bibligráficas
Garcia, E., (2021). El empoderamiento organizacional y su relación con la calidad de servicio de los usuarios de Supermercados la Inmaculada de Tarapoto [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4139
Garcia, E., El empoderamiento organizacional y su relación con la calidad de servicio de los usuarios de Supermercados la Inmaculada de Tarapoto []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4139
@mastersthesis{renati/1054131,
title = "El empoderamiento organizacional y su relación con la calidad de servicio de los usuarios de Supermercados la Inmaculada de Tarapoto",
author = "Garcia Ramirez, Ernesto Eliseo",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The present study was entitled: Organizational empowerment and its relationship with the quality of service of the users of the supermarkets La Inmaculada in Tarapoto. Its objective was to determine the relationship between organizational empowerment and the quality of service of the users of the supermarkets La Inmaculada in Tarapoto. The research methodology was applied, descriptive correlational level and non-experimental design, being the population and sample 74 clients, while the technique was the survey and the data collection instruments were two questionnaires. The results show that the level of organizational empowerment was low in 43% and the quality of service was poor in 49%. Likewise, the probabilistic significance value (0.000) is less than the probability of error at 5% (0.05), that is, a sig. (0.000< 0.05), therefore, there is sufficient evidence to accept the alternative hypothesis (Ha). On the other hand, the correlation coefficient was ,813, which means that there is a considerable positive correlation between the variables organizational empowerment and service quality. In conclusion, the relationship between organizational empowerment and the quality of service of the users of the supermarkets la Inmaculada in Tarapoto was significant.
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