Bibliographic citations
Salazar, S., (2021). Gestión por competencias y su relación con la calidad del servicio en la Universidad Nacional de San Martín, periodo 2019 [Universidad Nacional de San Martín. Fondo Editorial]. http://hdl.handle.net/11458/4458
Salazar, S., Gestión por competencias y su relación con la calidad del servicio en la Universidad Nacional de San Martín, periodo 2019 []. PE: Universidad Nacional de San Martín. Fondo Editorial; 2021. http://hdl.handle.net/11458/4458
@mastersthesis{renati/1053777,
title = "Gestión por competencias y su relación con la calidad del servicio en la Universidad Nacional de San Martín, periodo 2019",
author = "Salazar Vega, Sonia Elizabeth",
publisher = "Universidad Nacional de San Martín. Fondo Editorial",
year = "2021"
}
The research entitled "Competency-based management and its relationship with service quality at the National University of San Martín, period 2019" had as general objective to establish the relationship between competency-based management and service quality at the National University of San Martín, period 2019. This study type is applied, the research design is non-experimental; likewise, the research had a study sample of 360 respondents, which were used as data collection surveys for both variables, that were applied to what the sample stipulates. The following conclusion can be drawn: the relationship between both variables is evident, since the "p" value (Significance value = 0.00) obtained is less than 0.05. Likewise, since the "r" value is 0.845, it indicates a significant correlation, so the alternative hypothesis is accepted. Regarding the management by competencies variable, it can be concluded that category A is the most outstanding, followed by category B, while 37% of customers rated the Tangibility dimension as the most outstanding, followed by the reliability dimension.
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